To NS1’s customers and partners,
I hope you are all well and staying safe.
As the Coronavirus (COVID-19) global pandemic continues to evolve, I want to take a moment to reassure you of our plans for business continuity at NS1. You can expect all of our services, customer support, and other business functions to continue operating without interruption during this challenging time.
While we are monitoring the situation carefully, this is a business as usual scenario for NS1 from a service delivery perspective. We have a highly distributed workforce across six global offices (now all working remotely) that is accustomed to working in a distributed fashion. We have disaster recovery and business continuity plans in place should they become necessary. We have built resilient delivery networks and a business that can handle the increased and unique demands events like COVID-19 present, with the following precautions already in place:
- Redundant anycasted delivery networks with automated failover
- Segmented, globally distributed teams available to minimize any potential impact
- 24/7/365 operations and support on-call response team to vigilantly monitor the situation as it develops
Our business is healthy and well capitalized, and our team is energized by the importance of the work we’re doing as more and more of the world moves online. We know our customers are depending upon us to deliver and scale the applications that are enabling remote work, keeping us connected and entertained, helping us stay updated on current events, and powering every business through challenging times.
As always, customers or partners with any concerns can reach out to your CSMs with any questions - or to me directly at email@example.com. Thank you for your continued support.
Wishing you health and safety - best regards,
Kristopher Beevers, CEO