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Enabling 2-Factor Authentication

NS1 supports 2-factor authentication with TOTP for secure access to our portal. Our TOTP authentication works with Google Authenticator or another TOTP app on your smartphone or other device. Before enabling 2-factor authentication on your NS1 account, you should make sure you have Authenticator or another TOTP app installed and ready.

To enable 2-factor in NS1, log in to the NS1 portal, click on the Account drop-down and select Preferences. Click the "Enable Two Factor Authentication" button.  

At this point, your account requires 2-factor authentication to access. You will be presented with a QR code -- most 2-factor apps allow you to scan the code to add your NS1 account.  If your TOTP app is unable to use the QR code, you can manually enter the shared TOTP key instead.

Once you enable 2-factor, we recommend opening a different browser or "incognito" window that is not currently logged in to NS1 to verify your 2-factor is working properly.  Log in with your normal username and password, and you should be prompted with a request to verify your 2-factor token.

Use your TOTP app to generate a token, enter the token, and click "Sign In" to complete your secure log in.

If you lose your 2-factor device, contact NS1 support ([email protected]) from your account's authorized email address.